Frequently Asked Questions (FAQ)
About YesSealed
What is YesSealed?
YesSealed is an online store specializing in Pokémon collectibles and sealed trading card products. We provide collectors and fans with a convenient way to discover and purchase Pokémon products.
Are your Pokémon products authentic?
We are committed to providing products that match their descriptions and are carefully handled before shipment. If you have any questions about a specific product, please contact our support team before placing your order.
Is YesSealed affiliated with Pokémon?
No. YesSealed is an independent retailer and is not affiliated with, endorsed by, sponsored by, or officially connected to Nintendo, Game Freak, Creatures Inc., or The Pokémon Company.
Orders & Payments
How do I place an order?
Simply browse our products, add your desired items to your cart, proceed to checkout, and complete your payment. You will receive an order confirmation email after your purchase is successfully completed.
What payment methods do you accept?
We accept the payment methods available during checkout, including major credit and debit cards and other secure payment options where available.
Can I cancel my order?
Orders may be canceled if they have not yet been processed or shipped. Once an order has entered processing or has been shipped, cancellation may no longer be possible.
Please contact us as soon as possible if you need to request a cancellation.
Shipping
How long does it take to receive my order?
Orders are typically processed within 1–3 business days.
Estimated delivery times:
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United States: 3–6 business days
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International: 7–20 business days
Delivery times may vary depending on the shipping carrier, location, and other circumstances.
Do you provide tracking information?
Yes. When available, tracking information will be sent to the email address provided with your order once your package has shipped.
What if my package is lost or damaged?
If your package is lost, delayed, or arrives damaged, please contact us at contact@yessealed.shop. We will work with you and the shipping carrier to help resolve the issue.
Returns & Refunds
Do you accept returns?
Yes, eligible items may be returned within 30 days of delivery if they meet our return requirements.
Please see our Return & Refund Policy for full details.
Can I return opened Pokémon card products?
Opened or unsealed Pokémon Trading Card Game products may not be eligible for return because they cannot be resold as new collectible items.
What should I do if I receive the wrong item?
Please contact us within 48 hours of delivery with your order number and photos of the item received. We will review the issue and assist you.
Products & Collecting
Are sealed Pokémon products guaranteed to contain specific cards?
No. Pokémon Trading Card Game products contain randomized contents. We cannot guarantee the presence of specific cards, rarities, or pulls unless specifically stated in the product description.
Do you guarantee the condition of collectible items?
We make every effort to accurately describe product condition and package items carefully before shipping. Minor manufacturer packaging variations may occur.
Do you sell individual cards?
Product availability changes regularly. Please check our current listings or contact us for specific product requests.
Contact Support
How can I contact YesSealed?
You can reach our support team through:
Email: contact@yessealed.shop
Phone: +1 (479) 345-1674
Address:
YesSealed
890 Commonwealth Ave
Bronx, NY 10473
United States
We aim to respond to customer inquiries within 24–48 business hours.
Thank you for choosing YesSealed!